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Refunds & Returns Policy

At Official TKTX Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

  • Returns are accepted within 30 days of delivery for unopened and unused items only.
  • Products must be returned in their original condition and packaging.
  • To initiate a return, please contact us at support@officialtktxstore.com with your order number and reason for return.
  • Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

Refunds

  • Once your return is received and inspected, we will notify you by email about the status of your refund.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

Damaged, Defective or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details.
  • We will arrange a replacement or issue a full refund as quickly as possible.

Questions?

If you have any questions about our Refunds & Returns Policy, please contact us at support@officialtktxstore.com.