Refunds & Returns Policy
At Official TKTX Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our policy below.
Returns
- Returns are accepted within 30 days of delivery for unopened and unused items only.
- Products must be returned in their original condition and packaging.
- To initiate a return, please contact us at support@officialtktxstore.com with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
Refunds
- Once your return is received and inspected, we will notify you by email about the status of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
Damaged, Defective or Incorrect Items
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details.
- We will arrange a replacement or issue a full refund as quickly as possible.
Questions?
If you have any questions about our Refunds & Returns Policy, please contact us at support@officialtktxstore.com.